How can I complain?

If you are not satisfied with how we manage your loan account, you can contact us via your Fintern Account, or email us at [e-mail] or call us on ([phone].

Please refer to our complaint handling policy and procedure, which is available via your Fintern Account or on our website at https://fintern.ai. If you made the complaint and we are unable to resolve it to your satisfaction, you may be able to refer the matter to the Financial Ombudsman Service (FOS) for independent investigation.

FOS can be contacted at

• Exchange Tower, London E14 9SR
• or on 0800 023 4567
• or online at www.financial-ombudsman.org.uk